This Privacy Policy explains how Columbus Emergency Plumbers ("we," "us," or "our") collects, uses, and protects information when you visit columbusemergencyplumbers.com (the "Site"), contact us, or use our plumbing services. By using the Site or submitting a request, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including:

• Your name, phone number, and email address;
• Your service address or the area of Columbus where service is needed;
• Details about your plumbing issue or request; and
• Any other information you choose to include in a form, call, or message.

We also automatically collect limited technical information such as your IP address, browser type, device information, and pages visited, using cookies and similar technologies.

2. How We Use Your Information

• To respond to your inquiry and provide emergency plumbing services;
• To schedule, confirm, and follow up on appointments and service visits;
• To send you service updates and, if you opt in, SMS text messages (see Section 3);
• To provide estimates, invoices, and customer support;
• To improve the Site and our services; and
• To comply with legal obligations and protect our rights.

3. SMS / Text Messaging Program

If you provide your mobile number and check the SMS consent box on our contact form, you agree to receive text messages from Columbus Emergency Plumbers related to your inquiry, appointments, and service updates. Participation is voluntary.

• Program description: messages relate to your inquiry, appointment confirmations and reminders, dispatch and service updates, and follow-ups.
• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the details below.
• Consent is not a condition of purchase or of receiving our services.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services, such as customer service and messaging providers, is permitted solely to operate the program. All other categories of use exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (e.g., dispatch, scheduling, messaging, hosting, and payment processing), under obligations of confidentiality;
• Legal and safety recipients when required by law, subpoena, or to protect our rights, property, or the safety of others; and
• Business transfers, in connection with a merger, acquisition, or sale of assets.

As stated above, SMS opt-in and consent data is excluded from all such sharing except with the providers strictly necessary to deliver the messaging program.

5. Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember preferences, and analyze traffic. You can control cookies through your browser settings; disabling them may affect Site functionality.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices & Rights

• You may opt out of SMS messages at any time by replying STOP.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
• You may opt out of non-essential cookies through your browser.

9. Children's Privacy

Our Site and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date above will reflect the latest revision.

12. Contact Us

Columbus Emergency Plumbers
1747 Olentangy River Rd #1083, Columbus, OH 43212
Phone: (614) 412-3278
Email: dispatch@columbusemergencyplumbers.com

These Terms & Conditions ("Terms") govern your use of columbusemergencyplumbers.com (the "Site") and the services provided by Columbus Emergency Plumbers ("we," "us," or "our"). By using the Site or requesting services, you agree to these Terms.

1. Services

We provide residential emergency plumbing services in Columbus, OH and surrounding areas. Requests submitted through the Site are responded to as promptly as possible, but form submission does not guarantee immediate response or availability. For active emergencies, call (614) 412-3278.

2. SMS / Text Messaging Terms

By providing your mobile number and opting in on our contact form, you agree to receive text messages from Columbus Emergency Plumbers about your inquiry, appointments, and service updates. These SMS terms apply to that program:

By using this website and opting in to receive SMS messages, you confirm that you are at least 18 years of age.

• Consent is not a condition of purchase or of receiving our services, and enrollment is voluntary.
• Message frequency varies based on your interaction with us.
• Message and data rates may apply according to your mobile carrier and plan.
• Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us using the details below.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile opt-in information is handled as described in our Privacy Policy and is not shared with third parties or affiliates for marketing purposes.

3. Estimates & Pricing

Estimates are provided based on the information available at the time and may change once the plumber assesses the actual conditions on site. We aim to provide upfront pricing and will communicate costs before performing work whenever possible.

4. Payment

Payment is due upon completion of services unless otherwise agreed in writing. You are responsible for all charges associated with the services you authorize.

5. Your Responsibilities

You agree to provide accurate and complete information when requesting service, to allow reasonable access to the work area, and to disclose known conditions that may affect the work.

6. Disclaimers

The Site and its content are provided "as is" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted or error-free. Any warranties covering completed plumbing work, if offered, will be provided separately in writing.

7. Limitation of Liability

To the fullest extent permitted by law, Columbus Emergency Plumbers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Indemnification

You agree to indemnify and hold harmless Columbus Emergency Plumbers from claims, damages, and expenses arising out of your misuse of the Site or violation of these Terms.

9. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is owned by or licensed to Columbus Emergency Plumbers and may not be reproduced without permission.

10. Third-Party Links

The Site may link to third-party websites. We are not responsible for the content or practices of those sites.

11. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Franklin County, Ohio.

12. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted, and the "Last updated" date above will reflect the latest revision.

13. Contact Us

Columbus Emergency Plumbers
1747 Olentangy River Rd #1083, Columbus, OH 43212
Phone: (614) 412-3278
Email: dispatch@columbusemergencyplumbers.com